Shipping Policy (AllThingsJeans)

Orders are typically processed within [1–3 business days] after payment is confirmed.

During high volume periods (new drops, sales, holidays), processing may take slightly longer.

Once your order is processed, you will receive a confirmation update.

Business days mean Monday to Saturday (excluding public holidays in [Country]), unless stated otherwise.

Our typical delivery timeline is:

This is the general timeframe we aim for across most locations. Delivery timing can still vary depending on courier operations, address accuracy, holidays, or unexpected delays.

Shipping charges (if applicable) are shown at checkout and depend on:

• Delivery location
• Package weight and size
• Courier service used (where available)

Any free shipping offers (if available) will be displayed on the site or at checkout.

If tracking is available, you will receive tracking details once your order is shipped.

Tracking updates depend on courier scanning and may take 24–48 hours to appear after dispatch.

Please ensure your shipping address, phone number, and email are correct at checkout.

If the address is incorrect or incomplete:

• Delivery may be delayed
• The courier may return the package
• Additional reshipping charges may apply

If you notice a mistake, contact us immediately at [Support Email]. Address changes may not be possible after the order is processed.

Delays can happen due to:

• Courier issues or operational delays
• Weather conditions
• National holidays or peak seasons
• Incorrect address details or unreachable phone number
• Location access issues (gated areas, incomplete landmarks)

If your order is delayed beyond 14 days after dispatch, contact us and we will assist with tracking and resolution.

If your package is marked as delivered but you did not receive it:

• Check with household members, neighbors, or building reception
• Confirm the delivery address in your order confirmation
• Review tracking history if available

If the issue remains, email us at [Support Email] within [3–7 days] of the “delivered” status so we can guide you on next steps.

If your package arrives damaged:

• Take clear photos of the outer packaging and the product
• Contact us within [48 hours] of delivery at [Support Email]

We will review the case and assist according to our return or replacement process.

We may refuse or cancel shipments where:

• The address cannot be verified
• Courier service is not available to the location
• The order appears high risk (fraud prevention)

If an order is canceled after payment, a refund will be issued.